Have you registered for the 2020 CPAQ Conference yet?
Don’t miss out the event starts in
Check Out the 2020 CPAQ Conference Program!
Featuring speakers from leading tourism attractions, hotels and caravan parks, this program is designed to provide you with an insight into these leading businesses, providing plenty of ideas for you to take home to your business.
Tuesday 31 March 2020
Registration and Exhibition Space Opens 8:15am
8:45am Conference Kicks Off
Why customers can’t stop raving about us
Sam Ireland, Hotel Manager – Meriton Southport
As guest expectations continue to rise, how do you ensure that your guests leave your park with a smile and the desire to recommend you to someone else?
Meriton Southport has one of the highest ReviewPRO GRI scores on the Gold Coast. Hotel Manager, Sam Ireland will show how they use the customer journey to ensure their guests can’t stop raving about them.
Creating Sustainable Growth
Adam Twist, General Manager – Suncoast Caravan Centre
When Adam Twist joined the caravanning industry in 2013 he was quickly hooked as he discovered the diversity of the industry and the potential of the small family business he had become a part of. In his second year, he saw the retail side of the business double its turnover. Fast forward to 2018 and Adam is now the General Manager of Suncoast Caravan Service, a business that turned over in one month, the same amount that it had turned over in his first year with the company.
With such strong growth within his own business we have invited Adam to speak about Creating Sustainable Growth.
Reinvestment for the Right Results
Reinvestment is key in building your business. But is reinvestment all it takes to grow your business?
We have invited a Queensland Caravan Park that has invested heavily in their business over the past few years and is seeing some outstanding results.
10:15am Morning Tea
10:45am Conference Sessions Recommence
Going before QCAT – its not just for residents
Panel Discussion – Anthony Pitt, HopgoodGanim Lawyers & Greg McKinnon, BIG4 Adventure Whitsunday
Have you had to go to QCAT before? For this panel we have invited Greg McKinnon of BIG4 Adventure Whitsunday to speak about his experience with QCAT when a guest made a claim after cancelling their booking as the weather didn’t look good on the week they were planning on staying. We will also have Anthony Pitt of HopgoodGanim Lawyers provide some tips for when you do have to appear, what you should make sure you have with you and how to prepare.
What happens when you have a cyber security breach?
Cyber security is a significant concern for most businesses and a cyber security incident that impacts a small business can be devastating.
Luckily, cyber security doesn’t have to be difficult. There are simple measures that if understood and implemented, can significantly avoid, or reduce the impact of, the most common cyber security incidents. Hear about the potential impacts of a cyber security breach and some measures you can take to protect your business.
Wage Theft – Could it be happening in your business?
Angus Strachan, Director, Business Services – BDO
There has recently been a swathe of news reports focussing on the underpayment of staff among some of Australia’s largest and highest profile corporate employers. Wesfarmers, Qantas, Woolworths, Commonwealth Bank, Super Retail Group and George Colombaris’ MADE group are among the big name organisations across several sectors to have breached workplace laws.
Compliance with Fair Work laws is not only a concern for big business. With the complexity of modern awards comes a greater risk of payment or entitlement breaches by employers of any size. If Woolworths, with the team and resources at their disposal, can get it wrong, anyone can.
So, what processes can you consider to reduce the likelihood that you unintentionally underpay your staff?
What happens when you have to evacuate your park?
Matt Bruckner, Chief Operating Officer – NRMA Parks & Resorts
This summer there has been an unprecedented level of park evacuations with fires in multiple states. The situation in many of these locations saw park owners left with the tough decision about when they should evacuate their park, as well as ensuring they kept current and future guests informed about the situation.
To tell us about the lessons they learnt over summer with the evacuation of three of their parks we have Chief Operating Officer from NRMA Parks and Resorts, Matt Bruckner.
1:30pm Conference Sessions Recommence
Using Influencers to Improve Your Business
Adele Dyson, Owner – Caravanning with Kids
Adele Dyson is the owner of Caravanning with Kids and Caravanning with Pets. She loves assisting and supporting other small business owners, connecting them with their target audience by building positive relationships through personal interactions and engaging them through social media. Caravanning with Kids have built a large community of travelling families and manage the largest database of influencer marketers across the caravan and camping sector.
We have invited Adele to tell us the benefits of engaging with influencers to get great results and to provide some tips on doing this effectively.
Park Time with Creek to Coast
Nick Biggs, Producer – Seven Queensland Productions
The amazing team at Creek to Coast have developed a special concept designed to showcase caravan parks in an engaging format which they can film as they travel the state producing episodes of this popular show.
Find out about this cool initiative and how your park can benefit from it.
Save time while creating quality content
Caravan Industry Association of Australia Marketing Team
The team at Caravan Industry Association of Australia know how resource intensive it is to create consistently high quality content which can be published on a regular basis.
To help you save time when producing content they have come up with several tips which they will share with us!
Benchmark your business with Best of Queensland Experiences
Clinton Farlow, Best of Queensland Specialist – Tourism & Events Queensland
After completing a business degree majoring in Tourism and Events Management on the Gold Coast, Clinton Farlow spent four years in the Membership Services team at Destination Gold Coast engaging with local operators on a daily basis. Now with Tourism and Events Queensland he is looking after the Best of Queensland Experiences Program.
Best of Queensland Experiences is an innovative program that guides the Queensland tourism industry to deliver exceptional customer experiences, create positive word of mouth, help attract more visitors, grow expenditure and increase market share. The program identifies and recognises experiences that best bring the Queensland story to life and consistently deliver a high-quality visitor experience. Based on an independent set of criteria that incorporates online customer reviews, the program responds to consumer expectations and reflects industry best practice.
Clinton will tell us about the program, how you can get involved and the benefit to your business.
Launch of the brand new Digital Directory!
Michelle Weston, Caravan Parks Association of Queensland
This year we will be releasing a brand new Digital Directory App which will include video content and a more user friendly interface.
To encourage people to download and use this app on an ongoing basis we have planned a fantastic competition which we will be officially launching with the Digital Directory at the 2020 CPAQ Conference.
3:30pm Afternoon Tea
4:00pm Conference Sessions Recommence
The Magic of Getting Team Culture Right
Adam Spencer, Commercial and Business Development Coordinator with Gold Coast Tourist Parks
When the team culture of an organisation is right everything else just seems to run a little more smoothly.
Following a significant change in culture within the Gold Coast Tourist Parks group, Adam Spencer will share the lessons they have learnt about team culture and how to get it right.
Adam is also an accomplished magician and will use his magic skills to help demonstrate the Magic of Team Culture.
Still an Industry Leader, 130 years on
Duncan Littler, Bundaberg Rum Visitor Experience Manager – Bundaberg Rum
The Distillery was born in 1888, when seven Bundaberg locals decided with a stroke of genius to take the by-product from the growing sugar industry and open up a rum distillery. It was their ingenuity and determination that has gone on to define the character of the Bundaberg Rum Distillery and everyone who works there til this day.
Though not without its trials; multiple fires and floods forced the Distillery to close and rebuild, but with grit and unfailing optimism it came back stronger than ever.
In 2019, Bundaberg Rum Visitor Experience took home Gold in the Tourism Wineries, Distilleries and Breweries category at both the Australian and the Queensland Tourism Awards, highlighting how a business can continue to be an industry leader after over 130 years!
We have invited Duncan Littler to share more about the Bundy Rum story.
5:15pm Conference Sessions Conclude
7:00pm CPAQ Awards Dinner – Pre-Dinner Drinks
Get your photo taken with friends and colleagues over a drink or two before we get seated to celebrate the CPAQ Awards.
7:30pm CPAQ Awards Dinner
Celebrate the winners of the CPAQ Awards over a wonderful meal with quality wine sponsored by BDO.
Winners will be announced for the following awards:
- Simon Warner Memorial Young Achiever of the Year Award
- Employee of the Year Award
- Gordon Harris Turnaround Award
- Ray Fitton Award for Innovation
- Environmental Award
- Good Corporate Citizen Award
- Outstanding Host Award
- Refurbishment Award
- Tidy Park Award
Wednesday 1 April 2020
9:30am Tenancy Masterclass
Do you have residents in your park under Residential Tenancy Agreements? If so you should attend our Tenancy Masterclass!
Designed to provide you with practical insights on ensuring that tenancies in your park run as smoothly as possible, this Masterclass will include real life case studies to help you avoid some of the common pitfalls in caravan parks.
Topics covered in this Masterclass will include:
- How to commence a tenancy successfully
- Common mistakes people make
- What RTA Forms to use and when
- What the law requires you to do
- Park rules
- What to do when things go wrong
- Time frames for giving notices
- Repeated Breaches
- Managing notices to leave
- Dealing with Abandoned Goods
- Dealing with Disputes
- The QCAT process
The National Conference is celebrating its 25th anniversary, and to mark this event, this year’s conference has a line-up of speakers that are innovators, inspirers, business leaders and change makers delivering fascinating and thought provoking sessions on overcoming adversity, lessons from the animal kingdom, ‘kampgrounds of the future’ and much more!
Stick around after the CPAQ Conference to learn through a range of Masterclasses, hear from world class speakers and to network with the boarder industry.
Delegates attending both the CPAQ Conference and the National Conference receive a significant saving on their delegate registration for the events.
Park members of should speak to the CPAQ team or check the Private Parks Facebook Group for the promo code to gain their special discount!